Return Policy

We accept returns of defective products or customer remorse!

How to return the product:

We support postal returns to help customers in different regions. for convenient return
  • Email us at inbox:  Contact@balporokoreaplus.com with the topic “Request a Return/Refund” and send us your order number + photos of the product showing the problem.
  • We will provide a return label and our address. Customers must download and print.
  • Pack your return items.
  • Send to our address – Recipient’s name: XXX Return

Return conditions:

Returned items must be in new and unused condition.

Time frame at balporokoreaplus.com Accept returns:

The return policy is effective within 30 days from the date of delivery. To return the product, a claim must be filed within 30 days after this period. Your item cannot be refunded or exchanged.

Who is responsible for the return shipping?

For defective products or damaged products during transportation We provide a pre-paid label for return shipping.
for the remorse of the customer Customers will be responsible for the actual shipping cost of the returned parcel.

top-up fee

Customers do not pay this fee.

Let me know when we get the package back?

The time it takes for us to receive the returned item varies depending on the address of the return person. when we have received the returned item You will receive an email notifying that the product has been returned.
You should consider using trackable shipping or purchasing shipping insurance for high value returns.
balporokoreaplus.com Returns must be notified by email or phone first.
To be eligible for a refund, your product must be unused and in the same condition that you received it. It must also be in the original packaging.
A 10% restocking fee will be charged for returns.
All returns or exchanges are accepted within 3 days after the delivery date.
The customer is responsible for all return shipping and replacement costs.
If your product is marked as “Free Shipping”, shipping will be refunded at a fixed $15 rate.
Refunds will be processed within 7 working days after we receive the return.
We understand that products are not always effective, but for hygiene and health reasons, we cannot accept returns of used or opened products under any circumstances.